Guest Experience & Service Associate

Benugo; Reading; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Meal on shift

Free tea and coffee on shift

WSH pension scheme enrollment

28 days annual leave (plus birthday)

Enhanced family leave

Employee discounts

EAP & MH First Aiders

Cycle to Work

Career development

Job summary

Benugo at WSH/John Lewis Reading is seeking a customer-focused team member to deliver exceptional service on the shop floor and cafe operations. You’ll handle tills, assist with front and back of house tasks, and ensure promotions and product information are accurate.

A friendly, reliable attitude and a commitment to high standards are essential. The role includes meal on shift, pension enrolment, generous leave, and opportunities for career progression within an exciting retail environment.

Qualifications

• Experience in customer-facing roles preferred.
• Knowledge of food safety and allergen procedures.
• Ability to handle cash and operate a till.

Responsibilities

• Maintain 최고 customer experience at all times.
• Assist with cleaning duties across kitchen and FOH/BOH.
• Organise deliveries and stock fridges using FIFO.
• Clear tables and keep a clean working environment.
• Check labels and prices for accuracy.
• Stay aware of promotions and product information.
• Be flexible to work on tills, take orders, and serve customers.
• Follow food safety, allergen and hygiene procedures.
• Collaborate with colleagues to meet targets and smooth operations.
• Attend training and development courses as required.
• Represent WSH and John Lewis professionally in behaviour and appearance.
• Carry out any other reasonable duties as required by management.

Skills

Customer service

Cash handling

Food safety

Allergen knowledge

Team player

Tools

POS system

Till

Job description

Benugo at WSH/John Lewis Reading is seeking a customer-focused team member to deliver exceptional service on the shop floor and cafe operations. You’ll handle tills, assist with front and back of house tasks, and ensure promotions and product information are accurate.

A friendly, reliable attitude and a commitment to high standards are essential. The role includes meal on shift, pension enrolment, generous leave, and opportunities for career progression within an exciting retail environment.