Guest Experience & Service Team Member

Benugo; High Wycombe; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

Enrolment into the WSH pension scheme

28 days annual leave (plus extra day)

Enhanced maternity/paternity leave

Access to employee discounts

Employee Assistance Programme

Cycle to Work scheme

Career development opportunities

Job summary

Benugo at John Lewis in High Wycombe is seeking a customer-focused team member to help maintain the highest standards of service across front of house and back of house responsibilities.

You will assist with tills, food and drinks service, keep areas clean and well stocked, and follow strict food safety and allergen procedures. The role includes shift meals, pension enrolment, generous leave, and opportunities to develop within the company.

Responsibilities

• Ensuring the customer experience is maintained to the highest standard at all times.
• Assisting with kitchen, front of house and back of house cleaning duties.
• To organise deliveries, and ensuring the fridges are stocked, using a first in, first out process.
• Assisting with clearing tables and maintaining a clean working environment.
• To ensure all labels and prices are correct.
• Maintain awareness of promotions, pricing and product information.
• To be flexible to work on tills, following the cash handling procedures, taking orders and working on the floor, serving food and drinks.
• Follow food safety, allergen and hygiene procedures at all times.
• Work collaboratively with colleagues to meet service targets and maintain smooth operations.
• To attend all training and development course as requested.
• To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge.
• To carry out any other reasonable duties as required by management.

Job description

Benugo at John Lewis in High Wycombe is seeking a customer-focused team member to help maintain the highest standards of service across front of house and back of house responsibilities.

You will assist with tills, food and drinks service, keep areas clean and well stocked, and follow strict food safety and allergen procedures. The role includes shift meals, pension enrolment, generous leave, and opportunities to develop within the company.