Guest Experience Team Member (FOH & Kitchen)

Benugo; Reading; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

WSH pension scheme enrolment

28 days annual leave (+ birthday day)

Employee Assistance Programme

Cycle to Work scheme

Job summary

Benugo in Reading is seeking a customer-focused team member to deliver high standards of service on shift, handle tills, and support kitchen and floor tasks. You will stock fridges, follow FIFO, maintain cleanliness, and ensure proper labeling and pricing.

Maintain awareness of promotions and product information, follow food safety and hygiene procedures, and work collaboratively to meet service targets. Training and career development opportunities are available.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to work on tills and front-of-house duties.
• Knowledge of food safety and hygiene procedures.

Responsibilities

• Maintain high standard of customer service at all times.
• Assist with kitchen, front of house and back of house cleaning duties.
• Organise deliveries and stock fridges using FIFO.
• Clear tables and maintain a clean working environment.
• Ensure labels and prices are correct and up to date.
• Be aware of promotions, pricing and product information.
• Follow cash handling procedures when taking orders on tills.
• Represent WSH and John Lewis professionally in appearance and conduct.
• Attend training and development courses as requested.

Skills

Customer service

Cash handling

Food & beverage service

Cleaning duties

Stock management

Teamwork

Attention to detail

Allergen awareness

Tools

POS system

Job description

Benugo in Reading is seeking a customer-focused team member to deliver high standards of service on shift, handle tills, and support kitchen and floor tasks. You will stock fridges, follow FIFO, maintain cleanliness, and ensure proper labeling and pricing.

Maintain awareness of promotions and product information, follow food safety and hygiene procedures, and work collaboratively to meet service targets. Training and career development opportunities are available.