Guest Experience & Sales Advisor (Contact Centre)

QHotels Ltd.; Leeds; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts

28 days holiday (full time)

Training & course fees support

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Incentivisation scheme

Green Tourism accreditation

Job summary

The QHotels Collection is seeking a customer service-minded candidate to join our team in Leeds. You will take telephone and email enquiries, provide information about hotels and services, and convert inquiries into bookings.

A strong customer service background and IT savvy are essential for success in this role. Experience in hospitality or a hotel environment, plus a target-driven mindset, will help you excel in a fast-paced setting.

Qualifications

• Experience in hotel, call centre or hospitality sales environment.
• Target driven, with strong customer service skills.
• Ability to multitask in a fast-paced environment.
• IT savvy and confident using online systems.

Responsibilities

• Handle telephone and email enquiries with professionalism and courtesy.
• Provide information on hotel products/services and take bookings.
• Process payments and convert calls into sales.

Skills

Customer service

Communication

Multitasking

IT literacy

Target driven

Tools

IT skills

Job description

The QHotels Collection is seeking a customer service-minded candidate to join our team in Leeds. You will take telephone and email enquiries, provide information about hotels and services, and convert inquiries into bookings.

A strong customer service background and IT savvy are essential for success in this role. Experience in hospitality or a hotel environment, plus a target-driven mindset, will help you excel in a fast-paced setting.