Contact Centre Advisor - Part Time

Harri; Morley; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Free health club

Employee discounts across QHotels

Family & Friends discounts

28 days holiday

Training support & qualifications

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Incentivisation scheme

And much more

Job summary

The QHotels Collection is looking for a customer-focused coordinator to handle telephone and email enquiries and support guests with bookings across our 18 hotels and resorts. You will need to know our products, provide accurate information, and drive bookings in a fast-paced environment.

Parts of the role include processing payments and converting inquiries into sales. Part-time hours are available to suit, with a view to providing excellent customer service and contributing to a busy

Qualifications

• Experience of working in a hotel, call centres or hospitality customer centric sales environment.
• Target driven.
• Strong customer service skills.
• Ability to multitask and work in a fast-paced environment.
• IT savvy.

Responsibilities

• Take telephone and email enquiries and communicate with guests in a professional and courteous manner.
• Provide information about hotels, products and services to enable bookings.
• Take payments for bookings and convert calls into sales.

Job description

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• 28 days holiday (for full time) including bank holidays
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND much, much more!
• Incentivisation scheme
• AND much, more!

Opening hours - 8am-6pm Monday to Friday and 10am-4pm Saturday to Sunday

***Part time hours available to suit***

What will I do?

Responsible for taking telephone and email enquiries and communicating with guests in a professional and courteous manner. You will be knowledgeable and have a strong understanding of all hotels, products and services to enable you to provide the customer with the relevant information, take payments for bookings and converting calls into sales.

Is this the role for me?

• Experience of working in a hotel, call centres or hospitality customer centric sales environment
• Target driven
• Strong customer service skills
• Ability to multitask and work in a fast-paced environment
• IT savvy

Curious to find out more?

The QHotels Collection is a selection of 18 hotels and resorts that share a passion for above-and-beyond service. All our 4* venues offer something different so whether you are seeking a couple or family getaway or if you are looking for a weekend golf or spa break, or simply looking to book a meeting or event, we will definitely have the ideal location for you!

We are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

Compensation: Competitive salary