Guest Experience Runner – High-End Dining

Soho House & Co.; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Team meal on shift

Soho Friends membership

50% Food & Drink discount

Staff room rates

Health cash plan

Dental plan

Birthday day off after 1 year

Staff discount on Soho products

Charity days

Counselling sessions

Training & development

Team events

Job summary

Soho House & Co. in Greater London is seeking a Runner to support kitchen and front-of-house teams, delivering food and drinks promptly and maintaining a clean service area.

You will be the communication link between kitchen/bar and the dining floor, ensuring a superior guest experience. Ideal candidates have 2–3 years in high-end dining, strong F&B knowledge including wine service, and excellent interpersonal and organizational skills.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Excellent food and beverage knowledge including wine service.
• Strong interpersonal and teamwork skills with a hands-on approach.
• Confident, polished, and professional demeanour.
• Exceptional communication and organisational skills.
• Familiarity with POS systems and reservation software.

Responsibilities

• Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
• Maintain a spotless, pristine work environment.
• Provide service to and be accountable for an assigned section.
• Develop relationships with members to provide personalized service.
• Polish cutlery ensuring they are ready for service.
• Prepare any additions to tables in advance (lemons, condiments, butter, etc.).
• Perform opening and closing procedures including setup and breakdown of stations.
• Ensure all service equipment is handled carefully and stored correctly.
• Attend regular meetings with front and back of house teams to learn menu changes and tastings.

Skills

F&B knowledge

Wine service

Interpersonal skills

Communication

POS systems

Tools

POS systems

Job description

Soho House & Co. in Greater London is seeking a Runner to support kitchen and front-of-house teams, delivering food and drinks promptly and maintaining a clean service area.

You will be the communication link between kitchen/bar and the dining floor, ensuring a superior guest experience. Ideal candidates have 2–3 years in high-end dining, strong F&B knowledge including wine service, and excellent interpersonal and organizational skills.