Guest Experience Runner | High-End Dining

Soho House via Caterer.com; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

50% Staff discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Staff discounts on Soho products

Charity days off with Soho Impact

Free Counselling Sessions

Training and team events

Job summary

Soho House, Dean Street Townhouse in Central London, is seeking a Runner to support kitchen and front-of-house teams. You will deliver food and drinks promptly, maintain a clean service flow, and help the waiting staff ensure a superior guest experience.

This role involves liaising between kitchen/bar and floor, polishing cutlery, preparing service stations, and assisting with opening and closing duties. A hands-on, professional approach and strong teamwork are essential.

Qualifications

• 2–3 years in a similar high-end dining environment
• Excellent food and beverage knowledge, including wine service
• Strong interpersonal and teamwork skills with a hands-on approach
• Confident, polished, and professional demeanour
• Exceptional communication and organisational skills
• Familiarity with POS systems and reservation software

Responsibilities

• Deliver food and beverages to tables promptly
• Assist waiting staff and ensure a superior guest experience
• Act as a link between kitchen/bar and the floor
• Maintain cleanliness and organisation across service areas
• Polish cutlery and prepare service stations
• Perform opening and closing procedures
• Attend regular front- and back-of-house meetings

Skills

High-end dining

Wine service

Interpersonal skills

Teamwork

Communication

Organisational skills

Professionalism

Guest service

Tools

POS systems

Reservation software

Job description

Soho House, Dean Street Townhouse in Central London, is seeking a Runner to support kitchen and front-of-house teams. You will deliver food and drinks promptly, maintain a clean service flow, and help the waiting staff ensure a superior guest experience.

This role involves liaising between kitchen/bar and floor, polishing cutlery, preparing service stations, and assisting with opening and closing duties. A hands-on, professional approach and strong teamwork are essential.