Guest Experience Runner - High-End Dining

Soho House via Caterer.com; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan (up to 2 dependents)

Dental Plan (up to 2 dependents)

Birthday Day Off after 1 year’s

Staff Discount on Cowshed & Soho Home

Paid charity days (Soho Impact)

Free Counselling Sessions

Cookhouse & House Tonic training

Continuous training

Team Events

Job summary

Soho House in the United Kingdom is seeking a Runner to support dining service, delivering food and drinks from kitchen or bar to members and ensuring a smooth flow between kitchen and floor while maintaining clean service areas.

You will assist waiting staff to deliver a superior member experience and participate in ongoing training and team events, with benefits including weekly pay, staff discounts, and health/dental plans.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Excellent food and beverage knowledge, including wine service.
• Strong interpersonal and teamwork skills with a hands‑on approach.
• Confident, polished, and professional demeanour.
• Exceptional communication and organisational skills.
• Familiarity with POS systems and reservation software.

Responsibilities

• Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
• Maintain a spotless, pristine work environment.
• Provide service to and be accountable for an assigned section.
• Develop relationships with members to provide personalized service.
• Polish cutlery ensuring they are ready for service.
• Prepare any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc).
• Perform opening and closing procedures including but not limited to the set up and break down of stations.
• Ensure all service equipment is handled carefully and stored correctly.
• Attend regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.

Skills

Food & beverage knowledge

Wine service

Interpersonal skills

Teamwork

Communication

POS familiarity

Tools

POS systems

Reservation software

Job description

Soho House in the United Kingdom is seeking a Runner to support dining service, delivering food and drinks from kitchen or bar to members and ensuring a smooth flow between kitchen and floor while maintaining clean service areas.

You will assist waiting staff to deliver a superior member experience and participate in ongoing training and team events, with benefits including weekly pay, staff discounts, and health/dental plans.