Guest Experience Runner - Fine Dining

Soho House & Co.; Greater London; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Team meal on shift

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Staff discounts on Soho Home

Charity days off

Counselling sessions

Training and team events

Job summary

Soho House invites hospitality professionals to join as a Runner in London. You will support front-of-house and kitchen, deliver orders promptly, maintain cleanliness, and help ensure a superior member experience.

The role emphasizes teamwork, wine knowledge, POS familiarity, and a polished professional manner. Training is provided, with weekly pay and a range of benefits and events to develop your skills.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Excellent food and beverage knowledge, including wine service.
• Strong interpersonal and teamwork skills with a hands-on approach.
• Confident, polished, and professional demeanour.
• Exceptional communication and organisational skills.
• Familiarity with POS systems and reservation software.

Responsibilities

• Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
• Maintain a spotless, pristine work environment
• Provides service to and is accountable for an assigned section.
• Develop relationships with members to provide personalized service.
• Polishing cutlery ensuring they are ready for service.
• Preparing any additions to tables in advance (condiments, etc)
• Perform opening and closing procedures including setup and breakdown of stations.
• Ensure all service equipment is handled carefully and stored correctly.
• Maintain a spotless and pristine working environment.
• Attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.

Skills

2-3 years experience

Wine knowledge

Teamwork

Communication

POS familiarity

Tools

POS systems

Reservation software

Job description

Soho House invites hospitality professionals to join as a Runner in London. You will support front-of-house and kitchen, deliver orders promptly, maintain cleanliness, and help ensure a superior member experience.

The role emphasizes teamwork, wine knowledge, POS familiarity, and a polished professional manner. Training is provided, with weekly pay and a range of benefits and events to develop your skills.