Guest Experience Supervisor: Lead, Delight & Drive Service

Noci; England; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Stream

Free meals when on shift

50% Off Food & Soft Drinks

Hotel Discounts

Event Space Perks

Wellbeing Support

Exclusive Discounts

Apprenticeship Programmes

Long Service Rewards

Enrichment Days & Events

Job summary

NOCI is seeking a motivated Supervisor to lead our guest‑facing team in the United Kingdom. You’ll drive an exceptional guest experience, supervise colleagues, and ensure smooth daily operations in a fast-paced setting.

We value leaders who are collaborative, adaptable and focused on continuous improvement. Join us to contribute to a dynamic team, with growth opportunities and a strong emphasis on guest satisfaction.

Qualifications

• Must demonstrate guest‑obsessed service leadership
• Ability to work cross‑functionally with team members
• Handles pressure with composure and clarity

Responsibilities

• Lead the team to deliver attentive, personalized guest service
• Supervise, support and coach team members
• Oversee opening/closing, cash handling and guest inquiries
• Provide training and development to staff
• Maintain high standards of cleanliness and quality
• Communicate effectively with management and other departments

Skills

Customer Obsessed

Collaborative

Adaptable

Leader by Example

Problem Solver

Job description

NOCI is seeking a motivated Supervisor to lead our guest‑facing team in the United Kingdom. You’ll drive an exceptional guest experience, supervise colleagues, and ensure smooth daily operations in a fast-paced setting.

We value leaders who are collaborative, adaptable and focused on continuous improvement. Join us to contribute to a dynamic team, with growth opportunities and a strong emphasis on guest satisfaction.