Reservations Agent — Booking & Guest Experience

PPHE Hotel Group; London Borough of Bromley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Home-working equipment

Holiday entitlement

Wagestream access

Refer a friend

Wellness at work

Ride to Work

Employee help line

Discount hub discounts

Free dry cleaning

Annual staff parties

Job summary

PPHE Hotel Group is hiring a Reservations Agent to join our regional office in the United Kingdom. You will handle calls and emails, engage guests via web chat, convert enquiries into bookings, and log reservations accurately.

The role requires a flexible shift pattern of 5 out of 7 days, including weekends and bank holidays, with a monthly rota published in advance. Training and career opportunities are provided.

Responsibilities

• Handle all phone calls and email enquiries in a highly professional manner
• Engage professionally with guests over online web chat
• Convert enquiries into bookings
• Accurate logging reservations into the system
• The role will be following a shift pattern of 5 out of 7 days a week, including weekends/bank holidays, with a monthly rota published in advance.

Job description

PPHE Hotel Group is hiring a Reservations Agent to join our regional office in the United Kingdom. You will handle calls and emails, engage guests via web chat, convert enquiries into bookings, and log reservations accurately.

The role requires a flexible shift pattern of 5 out of 7 days, including weekends and bank holidays, with a monthly rota published in advance. Training and career opportunities are provided.