Reservations Team Lead – Guest Experience

Hawksmoor; City of Edinburgh; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food at Hawksmoor for you and

Income protection and death in service

Paid annual volunteer days

Stream early wage access and financial

Referral bonuses from day one

Exclusive savings on travel, shopping

Restaurant welfare budget for snacks

Full training and development with進

Job summary

Hawksmoor in Edinburgh is seeking an Assistant Reservations Manager to support the Reservations Manager in leading the reservations and host team, ensuring warm, seamless and well-organised guest experiences. You’ll oversee bookings and seating during service and support the floor team on busy shifts.

This hands-on role emphasizes guest care, calm under pressure and clear communication with managers, floor teams and the kitchen.

Responsibilities

• Support the Reservations Manager with the day-to-day running of the reservations and host function
• Help lead and motivate the host and reservations team during service
• Manage bookings, walk-ins and waiting lists to support smooth service
• Welcome guests, oversee seating plans and support cloakroom and arrivals
• Communicate clearly with managers, floor teams and the kitchen to keep service flowing
• Handle guest queries, special requests and feedback with confidence and care
• Step up to lead the function when the Reservations Manager is not on site

Job description

Hawksmoor in Edinburgh is seeking an Assistant Reservations Manager to support the Reservations Manager in leading the reservations and host team, ensuring warm, seamless and well-organised guest experiences. You’ll oversee bookings and seating during service and support the floor team on busy shifts.

This hands-on role emphasizes guest care, calm under pressure and clear communication with managers, floor teams and the kitchen.