Guest Experience Receptionist – Scottish Highlands

Monogram Collective; Pitlochry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company interactive employee沟通

Healthy meals to enjoy while you're工作中

External Employee Assistance Programme

Financial Wellbeing App Wagestream

Job summary

Pine Trees Hotel in Pitlochry, Scotland, is seeking a Front Office Receptionist to deliver exceptional guest service with a warm welcome. You will manage check-in/check-out, answer calls and emails, and provide accurate information about the local area and hotel facilities.

The role emphasizes a friendly, proactive attitude, strong organisational skills, and the ability to multi-task in a busy front desk environment to ensure every guest enjoys a memorable stay.

Qualifications

• Experience delivering high levels of guest service.
• Ability to multitask in a busy front office.
• Strong attention to detail and organisational skills.

Responsibilities

• Greet guests with a warm, friendly welcome in the Front Office.
• Manage seamless check-in and check-out for all guests.
• Provide accurate information about local area and hotel facilities.
• Answer phone calls and emails promptly and professionally.
• Create a positive, memorable guest experience and promote guest loyalty.

Skills

Customer service

Multitasking

Attention to detail

Communication

Friendly demeanor

Job description

Pine Trees Hotel in Pitlochry, Scotland, is seeking a Front Office Receptionist to deliver exceptional guest service with a warm welcome. You will manage check-in/check-out, answer calls and emails, and provide accurate information about the local area and hotel facilities.

The role emphasizes a friendly, proactive attitude, strong organisational skills, and the ability to multi-task in a busy front desk environment to ensure every guest enjoys a memorable stay.