Guest Experience Receptionist (Hotel Front Desk)

greene king; Yeovil; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Competitive salary

Pension contribution

Employee discounts

Career development

Wellbeing support

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Manor Receptionist to warmly welcome guests, manage check-ins/outs, and handle enquiries. You will support front-of-house operations and collaborate with housekeeping to ensure smooth daily activity at The Manor.

The role offers four days per week with rotating weekends, shifts 7:00am–3:00pm or 3:00pm–9:00pm, and a range of employee benefits including discounts and wellbeing support.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• A positive, friendly attitude with a willingness to learn and develop.
• Sufficient spoken and written English to carry out the role safely and communicate effectively with guests and colleagues.

Responsibilities

• Welcome guests with a professional and friendly manner.
• Check guests in and out efficiently and provide local information.
• Answer telephone and email enquiries promptly and professionally.
• Handle guest requests and resolve concerns to ensure a positive experience.
• Carry out administrative and reception duties, including bookings and payments.
• Keep reception and front-of-house clean, organised, and welcoming.
• Collaborate with housekeeping and other departments for smooth operations.

Skills

Excellent communication

Customer service

Organisational skills

Team player

English proficiency

Job description

Greene King is seeking a Manor Receptionist to warmly welcome guests, manage check-ins/outs, and handle enquiries. You will support front-of-house operations and collaborate with housekeeping to ensure smooth daily activity at The Manor.

The role offers four days per week with rotating weekends, shifts 7:00am–3:00pm or 3:00pm–9:00pm, and a range of employee benefits including discounts and wellbeing support.