Guest Experience & Front Desk Leader

Mitie; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Mitie is seeking a friendly and professional receptionist for National Grid in London. You will deliver a welcoming front-of-house experience, manage visitor check-ins, and coordinate meeting room setup and AV needs.

The role requires proactive guest engagement, strong communication, and a focus on security and safety. You will contribute to a well-organised office environment, supporting post, supplies, and general admin while ensuring the highest standards of service for visitors and

Qualifications

• Previous experience in a reception or front-of-house role.
• Excellent verbal and written communication skills.
• Proactive, customer‑focused approach with a professional demeanor.

Responsibilities

• Provide warm, proactive reception across all meeting and guest spaces.
• Apply security protocols and issue visitor badges.
• Manage meeting room reservations, AV and catering arrangements.
• Support office administration including mail, supplies and desk upkeep.
• Coordinate with hosts to inform of guest arrivals via Teams or direct contact.
• Maintain clean, welcoming reception and ensure safety and wellbeing standards.

Skills

Customer service

Front-of-house

Communication

Microsoft Office

Fire Warden / First Aid readiness

Tools

MS Office (Word/Excel/Outlook)

Job description

Mitie is seeking a friendly and professional receptionist for National Grid in London. You will deliver a welcoming front-of-house experience, manage visitor check-ins, and coordinate meeting room setup and AV needs.

The role requires proactive guest engagement, strong communication, and a focus on security and safety. You will contribute to a well-organised office environment, supporting post, supplies, and general admin while ensuring the highest standards of service for visitors and