Guest Experience Pro - Welcoming, Problem-Solving & Perks

Haven; Hull and East Yorkshire; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Fully funded qualifications

50% off on-park dining

20% discounts Haven Holidays and in‑st

Job summary

Haven is seeking a Guest Experience Team Member to warmly welcome guests and owners, ensuring their stay is memorable. You’ll engage with visitors at the reception, address questions, and help with requests to create a seamless experience.

Training is provided, with a focus on customer service, problem solving, and teamwork. This full-time role offers opportunities for progression and exclusive team benefits within Haven’s relaxing holiday environment.

Qualifications

• Experience in customer service or reception roles is beneficial but training is provided.
• Good communication and listening skills with a friendly, professional approach.
• Strong focus on guest satisfaction and problem solving.
• Ability to handle guest questions and issues with patience and efficiency.

Responsibilities

• Greet guests and owners with a warm, inviting welcome at reception.
• Listen to questions or concerns and take action to personalise each interaction.
• Collaborate with team members to deliver smooth, high-quality guest experiences.
• Share feedback and insights from guests with relevant teams to improve service.
• Create a clean, safe, and welcoming environment for everyone on site.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Haven is seeking a Guest Experience Team Member to warmly welcome guests and owners, ensuring their stay is memorable. You’ll engage with visitors at the reception, address questions, and help with requests to create a seamless experience.

Training is provided, with a focus on customer service, problem solving, and teamwork. This full-time role offers opportunities for progression and exclusive team benefits within Haven’s relaxing holiday environment.