Guest Experience Advisor - Welcoming & Troubleshooting

Haven; Driffield; Remote; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Inclusive environment

Fully funded qualifications

Dining discounts

Facility access

Job summary

Haven is seeking a Guest Experience Team Member at Far Grange Holiday Park, Skipsea, Driffield (East Yorkshire). You will greet guests at reception, listen to questions, and ensure a memorable stay for guests and owners.

The role offers full-time, permanent hours with training provided and opportunities for development. You’ll join a friendly team in a welcoming, inclusive environment, with perks like discounts, access to facilities, and a focus on guest satisfaction.

Qualifications

• Experience in customer service or reception is beneficial but training is provided.
• Customer-focused with a passion for helping people.
• Clear communication and a professional, friendly manner.
• Ability to handle guest concerns with patience and tact.

Responsibilities

• Greet each guest with a friendly smile and enthusiastic welcome at the reception area.
• Listen attentively to questions or concerns and take thoughtful actions to personalise interactions.
• Collaborate with team members to deliver smooth, seamless service for guests and owners.
• Actively listen to guest and owner feedback and share insights with teams to improve service.
• Create a welcoming space with a clean, safe, and inviting environment for guests and owners.

Skills

Customer service

Reception

Guest relations

Communication skills

Problem solving

Job description

Haven is seeking a Guest Experience Team Member at Far Grange Holiday Park, Skipsea, Driffield (East Yorkshire). You will greet guests at reception, listen to questions, and ensure a memorable stay for guests and owners.

The role offers full-time, permanent hours with training provided and opportunities for development. You’ll join a friendly team in a welcoming, inclusive environment, with perks like discounts, access to facilities, and a focus on guest satisfaction.