Store Team Manager - Customer Experience & Growth

Point Quest Group; Trafford; On-site; GBP 32,000 - 46,000; Full time

Job summary

John Lewis & Partners Trafford store is seeking a Team Manager to lead a high-performing team and deliver an outstanding customer experience. You will drive sales, uphold brand standards and ensure a safe, compliant store while managing shifts and maximizing commercial momentum.

The role emphasizes people development, data-informed decision making, and collaboration with the leadership team to create a positive, inclusive working environment for Partners.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Evidence of driving performance within a defined area.
• Ability to use HR tools and systems (Workday or Tableau).

Responsibilities

• Role model partnership behaviours and lead a team of Partners with clear communication.
• Accountable for performance within area; ensure processes and brand standards.
• Ensure store safety and compliance for customers and Partners.
• Allocate resources to meet customer needs using provided tools.
• Champion diversity, inclusion and wellbeing.

Skills

People leadership

Data analysis

Regulatory compliance

HR systems

Tools

Workday

Tableau

Job description

John Lewis & Partners Trafford store is seeking a Team Manager to lead a high-performing team and deliver an outstanding customer experience. You will drive sales, uphold brand standards and ensure a safe, compliant store while managing shifts and maximizing commercial momentum.

The role emphasizes people development, data-informed decision making, and collaboration with the leadership team to create a positive, inclusive working environment for Partners.