Guest Experience Manager | Front Desk Leader

2MES; England; On-site; GBP 32,000; Full time

Job summary

A leading hotel management company is seeking a full-time Reception Manager / Head Receptionist at Bromley Court Hotel. The ideal candidate will oversee check-in/out processes, manage the reception team, and ensure a seamless guest experience. Applicants should have strong leadership skills, a minimum of two years in a similar role, and proficiency in property management systems. The position offers a salary of £32,000 per year, and candidates are required to work on-site and cover weekends.

Benefits

Company pension

Free parking

Qualifications

• Proven ability to inspire and lead a team successfully.
• Focus on delivering exceptional guest experiences in a hotel setting.
• Minimum of two years' experience in a managerial role at a front desk.

Responsibilities

• Oversee guest check-in/out processes for smooth operations.
• Lead the reception team in providing attentive guest service.
• Manage staff scheduling and address guest complaints effectively.

Skills

Team leadership

Guest service

Front desk operations

Communication

Interpersonal skills

Tools

Property management systems

Booking and reservation systems

Job description

A leading hotel management company is seeking a full-time Reception Manager / Head Receptionist at Bromley Court Hotel. The ideal candidate will oversee check-in/out processes, manage the reception team, and ensure a seamless guest experience. Applicants should have strong leadership skills, a minimum of two years in a similar role, and proficiency in property management systems. The position offers a salary of £32,000 per year, and candidates are required to work on-site and cover weekends.