Guest Experience Leader – Pub Team

Heritage - BRA_208; Cambridge; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career progression

Staff discounts

Employee assistance

Job summary

Greene King is looking for a Team Leader to guide the shift, ensuring the team has what they need to run smoothly and that customers leave happy. You’ll model great service, support the management team, and help keep operations efficient during busy periods.

The role emphasizes leadership on the floor, maintaining standards, and delivering a memorable guest experience in a community pub environment. A positive attitude and strong teamwork are essential.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for management and resolve issues in their absence.
• Organise and coordinate the team during busy shifts.
• Keep the bar safe, legal, and clean, addressing issues quickly.

Responsibilities

• Set up and lead the team to ensure smooth shifts.
• Maintain high standards of service and customer satisfaction.
• Respond promptly to issues and support the management team.
• Uphold safety, legal compliance and cleanliness of the bar.

Skills

Customer service

Team leadership

Communication

English proficiency

Job description

Greene King is looking for a Team Leader to guide the shift, ensuring the team has what they need to run smoothly and that customers leave happy. You’ll model great service, support the management team, and help keep operations efficient during busy periods.

The role emphasizes leadership on the floor, maintaining standards, and delivering a memorable guest experience in a community pub environment. A positive attitude and strong teamwork are essential.