Team Leader, Pub Operations & Guest Experience

greene king; Rushden; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension contributions

Apprenticeship and career development

Employee discounts on brands

Family-friendly policies

Wagestream access

Refer a friend bonus

Retail discounts

Job summary

Greene King pubs are looking for a Team Leader to guide the shift, ensure the team has what it needs, and keep customers happy. You’ll model high standards, support your colleagues, and help resolve issues quickly to maintain a welcoming atmosphere.

You’ll be the anchor on busy shifts, ensuring service runs like clockwork and the bar stays safe, legal, and clean for everyone. A proactive, team-focused approach is essential for success.

Qualifications

• Provide memorable customer experiences on every visit.
• Deputise for management when absent and resolve issues.
• Coordinate and motivate the team during busy shifts.
• Maintain bar safety, legality and cleanliness at all times.

Responsibilities

• Lead by example to ensure the shift runs smoothly.
• Ensure customers are kept happy with high standards.
• Support the team and manage workloads during peak times.
• Duties include supervising service and maintaining a safe environment.

Skills

Customer service

Team leadership

Communication

Adaptability

English fluency

Job description

Greene King pubs are looking for a Team Leader to guide the shift, ensure the team has what it needs, and keep customers happy. You’ll model high standards, support your colleagues, and help resolve issues quickly to maintain a welcoming atmosphere.

You’ll be the anchor on busy shifts, ensuring service runs like clockwork and the bar stays safe, legal, and clean for everyone. A proactive, team-focused approach is essential for success.