Guest Experience Leader - Mediterranean Resorts (Summer)

Neilson Active Holidays; Bolton; On-site; GBP 60,000 - 80,000; Full time

Job summary

An international holiday company is seeking a Guest Service Manager for summer resorts in Europe. This role involves ensuring exceptional guest experiences, managing airport transfers, and collaborating with senior management to uphold high standards. Ideal candidates will have strong leadership, customer service experience, and excellent interpersonal skills. A First Aid certificate is required. This position offers shared accommodation, meals, and a vibrant working environment during the summer season.

Benefits

Shared accommodation

Meals provided

Travel to and from the resort

Emergency medical & dental insurance

Holiday discounts

Qualifications

• Strong leadership and personal presence.
• Previousexperience in customer service within the hotel and hospitality industry.
• Excellent interpersonal and communication skills, both verbally and in writing.

Responsibilities

• Ensure guest experience exceeds expectations.
• Manage airport transfers and first impressions.
• Work closely with Senior Management to maintain high standards.

Skills

Leadership

Interpersonal skills

Customer service experience

Event coordinating

Fluent in English

Education

First Aid certificate

Job description

An international holiday company is seeking a Guest Service Manager for summer resorts in Europe. This role involves ensuring exceptional guest experiences, managing airport transfers, and collaborating with senior management to uphold high standards. Ideal candidates will have strong leadership, customer service experience, and excellent interpersonal skills. A First Aid certificate is required. This position offers shared accommodation, meals, and a vibrant working environment during the summer season.