Guest Experience Leader – Hospitality & Events

Rapport Guest Services; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Travel and grocery discounts

Life assurance & cash rewards

Subsidised meals on duty

Contributory pension

Wellness programs & EAP & digital GP

Learning & development opportunities

WOW Awards

Paid day off annually

Job summary

Rapport Guest Services is seeking a Guest Services & Hospitality Manager to lead a 16-strong team across Reception, Hospitality, AV, Switchboard and Events at a prestigious client site near Fenchurch Street in London. You will drive exceptional guest experiences in a fast-paced corporate environment, focusing on team development and service excellence.

This full-time role offers 40 hours per week, Monday–Friday with a shift rota between 7am and 7pm and occasional overtime for events.

Qualifications

• Proven management experience within Guest Services, Hospitality or a similar client-facing environment.
• Experience managing budgets, financial performance and operational targets.
• Understanding of HR processes including recruitment, performance management, training and development.

Responsibilities

• Lead, motivate and develop the Guest Services, Hospitality and AV teams across Reception, Hospitality, and Events.
• Oversee daily operations to ensure seamless guest experiences for clients and colleagues.
• Build relationships with clients and stakeholders as the main point of contact.
• Coordinate meetings, hospitality services, events and VIP visits with attention to detail.

Skills

Team leadership

Guest services

Operations management

Communication

Job description

Rapport Guest Services is seeking a Guest Services & Hospitality Manager to lead a 16-strong team across Reception, Hospitality, AV, Switchboard and Events at a prestigious client site near Fenchurch Street in London. You will drive exceptional guest experiences in a fast-paced corporate environment, focusing on team development and service excellence.

This full-time role offers 40 hours per week, Monday–Friday with a shift rota between 7am and 7pm and occasional overtime for events.