Front Desk Experience Leader

Rapport Guest Services; Greater London; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Travel discounts

Pension scheme

Wellness program

Employee assistance program

Digital GP services

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services is seeking an experienced Reception Team Leader to oversee day-to-day front-of-house operations and inspire a high-performing team in a fast-paced corporate environment. You will drive service standards, develop staff and manage stakeholder expectations to deliver memorable guest experiences.

The role is full-time with a 40-hour week on a rotating shift between 7 AM and 7 PM, offering a competitive salary and opportunities for professional growth within Compass Group UK&I.

Qualifications

• Experience leading teams in luxury hotel, airline, corporate hospitality or premium service environment.
• Strong leadership and team development skills.
• Be detail-focused and committed to maintaining high standards.
• Excellent communication and interpersonal skills.
• Be proactive, adaptable and confident managing multiple priorities in a fast-paced environment.

Responsibilities

• Support the team and client in delivering consistently high standards of service.
• Lead, motivate and support the reception team, creating a positive and high-performing environment.
• Lead by example and set the standard for exceptional client and guest experiences.
• Prepare team rotas and support recruitment, onboarding, HR processes and performance reviews.
• Welcome, greet and escort guests with warmth and professionalism.
• Identify opportunities to improve the guest experience and ways of working.
• Support the wider operation and step in where needed to ensure a seamless service.

Job description

Rapport Guest Services is seeking an experienced Reception Team Leader to oversee day-to-day front-of-house operations and inspire a high-performing team in a fast-paced corporate environment. You will drive service standards, develop staff and manage stakeholder expectations to deliver memorable guest experiences.

The role is full-time with a 40-hour week on a rotating shift between 7 AM and 7 PM, offering a competitive salary and opportunities for professional growth within Compass Group UK&I.