Reception Manager

Rapport Guest Services; Greater London; Sur place; GBP 42 000 - 51 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Life assurance

Contributory pension

Wellness programs

Employee Assistance Program

Digital GP

Learning & development

WOW Awards

Paid day off

Résumé du poste

Rapport Guest Services in London is recruiting a Reception Manager to lead a 5-person front-of-house team and ensure flawless service for a leading international law firm. You will work closely with the Senior Facilities Manager, manage day-to-day operations, and support events.

This full-time role offers a 40-hour week on a rota from 7am to 7pm, with flexibility for late events. Salary is £46,500 per year, plus a benefits package including pension, wellness programs, and development

Qualifications

• Proven experience leading front-of-house teams and delivering consistent service.
• Ability to generate monthly performance/operational reports.
• Strong relationship-building with clients and stakeholders.
• Coordination with multiple teams (including US-based teams) for visits and events.

Responsabilités

• Lead, motivate, and support the reception team to ensure smooth daily operations.
• Produce and present monthly reports with insights on service performance and trends.
• Build client relationships through regular meetings and updates across London offices.
• Collaborate with US-based teams to coordinate visits for travelling lawyers.
• Oversee switchboard operations and ensure adherence to SOPs.

Connaissances

Team leadership

Client relationships

Report writing

Operations management

Event coordination

Front desk operations

Staff coaching

Description du poste

We are recruiting a Reception Manger to lead a fantastic Rapport team of 5 based in the heart of London. Are you ready to make your mark with the leading provider of Corporate Guest Services? Do you have a management background and a passion for delivering truly unique guest experiences? Are you looking for a new challenge to stimulate your skills?

Our client is an international law firm who is committed to promoting diversity and to fostering an inclusive environment. As a Reception Manager you will work closely with the Senior Facilities Manager and Onsite events team to ensure the smooth running of operations.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM – 7 PM, however needs to be flexible to 9 PM to support with events from time to time.)

Salary: £46,500 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Lead, motivate, and support the reception team, ensuring the smooth day-to-day operation of the front-of-house function.
• Produce and present monthly reports, providing insights into service performance, trends, and operational activity.
• Build strong client relationships through regular weekly and monthly meetings, delivering updates and overviews across the London office portfolio.
• Collaborate closely with US-based teams to coordinate visits, logistics, and support for travelling lawyers.
• Oversee switchboard operations, ensuring calls are handled efficiently and that all team members adhere to established procedures and service standards.
• Partner with the events team to coordinate meeting and event spaces, ensuring seamless planning and execution.
• Manage the booking and scheduling of meeting rooms and office spaces for Partners and Personal Assistants, ensuring an efficient and organised process.
• Carry out regular site inspections, proactively identifying and reporting maintenance issues to ensure a safe and well-presented workplace.
• Act as a role model for service excellence, ensuring the team consistently represents Rapport's values and high standards.
• Conduct daily meeting room audits, ensuring all spaces are fully functional, professionally presented, and ready for use.
• Work collaboratively with workplace and catering teams to coordinate room setups and deliver exceptional meeting experiences.
• Ensure compliance with Reception Services Standard Operating Procedures (SOPs), maintaining up-to-date knowledge of company and site-specific processes.
• Coach, mentor, and develop team members, providing ongoing guidance and support to foster a high-performing and engaged team.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Be an approachable and supportive leader who fosters trust, inspires confidence, and serves as a reliable point of contact for the team.
• Build strong relationships with senior stakeholders, communicating with professionalism, credibility, and confidence.
• Demonstrate a proactive and solutions-focused mindset, effectively resolving challenges and driving positive outcomes.
• Maintain exceptional attention to detail, ensuring consistently high standards across all aspects of service delivery.
• Passionately support the growth and development of team members through coaching, mentoring, and ongoing encouragement.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.