Guest Experience Leader: Front Office & F&B

Delta Hotels by Marriott Swansea; Swansea; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals on duty

Uniform provided

Discounts on hotel stays and food &amp

Pension scheme

Employee Assistance Programme

Descripción de la vacante

Delta Hotels by Marriott Swansea is seeking a Guest Services Supervisor to support Front Office and Food & Beverage teams, guiding associates on shift and ensuring smooth operation and guest satisfaction. You’ll lead by example while maintaining high standards across the hotel.

You will coordinate daily tasks, handle guest concerns, coach colleagues, and work with other departments to uphold Marriott service standards and create memorable stays for guests.

Formación

• Experience in supervisory hospitality roles.
• Solid guest service and day-to-day hotel operations understanding.
• Ability to organise and motivate a team across hotel areas.
• Excellent communication and problem-solving skills.
• Calm, proactive and flexible approach.
• Attention to detail and high standards.

Responsabilidades

• Supervise and support associates across Front Office, Food & Beverage and events during your shift.
• Organise daily tasks and help the team respond to changing guest and business needs.
• Lead by example in delivering warm, professional and attentive guest service.
• Handle guest concerns and support associates in finding effective solutions.
• Coach colleagues, provide feedback and help maintain a positive working environment.
• Work closely with other departments and managers to keep operations running smoothly.
• Monitor service standards and ensure hotel policies and procedures are followed.
• Support the smooth running of the shift, including guest transactions, handovers and operational checks.
• Share guest feedback and ideas for improving service with the management team.

Descripción del empleo

Delta Hotels by Marriott Swansea is seeking a Guest Services Supervisor to support Front Office and Food & Beverage teams, guiding associates on shift and ensuring smooth operation and guest satisfaction. You’ll lead by example while maintaining high standards across the hotel.

You will coordinate daily tasks, handle guest concerns, coach colleagues, and work with other departments to uphold Marriott service standards and create memorable stays for guests.