Guest Experience Leader, Front of House

Rendall & Rittner; Hyde; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Fully funded training and development

Job summary

Rendall & Rittner is recruiting a Front of House Manager for Colindale Gardens, NW9. You will lead a small front-of-house team, manage reception and amenity spaces, coordinate contractors and permits, and uphold H&S standards in a premium residential setting.

You will be accountable for delivering a consistently excellent resident experience, with strong communication across residents, site teams and managing agents, and you will drive service improvements through SOPs and training.

Qualifications

• Experience supervising a concierge/front desk team in residential or hospitality settings.
• Ability to coordinate contractors and planned works in a live environment.
• Strong H&S awareness and incident reporting discipline.
• Excellent communication with residents and stakeholders.

Responsibilities

• Lead a front-of-house team to deliver a premium resident experience across reception and amenities.
• Manage day-to-day operations of the front desk, greet residents and guests, handle queries.
• Coordinate permits, contractors and on-site works while maintaining standards.
• Conduct regular site walks, H&S checks and amenity inspections with clear reporting.
• Review and refine SOPs, supporting service improvements and team training.

Skills

Front of House Management

Leadership

Customer service

Health & Safety coordination

Contractor coordination

Scheduling / Rostering

Job description

Rendall & Rittner is recruiting a Front of House Manager for Colindale Gardens, NW9. You will lead a small front-of-house team, manage reception and amenity spaces, coordinate contractors and permits, and uphold H&S standards in a premium residential setting.

You will be accountable for delivering a consistently excellent resident experience, with strong communication across residents, site teams and managing agents, and you will drive service improvements through SOPs and training.