Front of House Manager

Rendall & Rittner; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Pension scheme enrollment

Employee assistance programme

Team uniform subject to development

Fully funded training and development

Job summary

Rendall & Rittner is seeking a Front of House Manager in a premium North West London development. You will lead a small concierge team, ensure exceptional resident service, and coordinate contractors and permits with a focus on safety and smooth daily operations.

You'll manage the front desk and amenities, monitor service levels, and drive SOPs to maintain immaculate spaces and responsive guest handling in a busy residential setting.

Qualifications

• Experience supervising a concierge/front desk team in premium residential or hospitality settings.
• Proven ability to coordinate contractors and permits.
• Strong health & safety compliance awareness.
• Excellent communication and guest service skills.

Responsibilities

• Lead a front-of-house team to deliver premium resident experience from greeting to follow-up.
• Manage day-to-day operations and coordinate contractors/maintenance.
• Uphold health and safety standards and maintain clear logs and reports.
• Coordinate with residents, site teams and managing agents to ensure smooth operations.

Skills

Team leadership

Customer service

Staff coaching

Operational planning

Job description

DEVELOPMENT DETAILS

Set within expansive landscaped grounds in North West London, this landmark residential community offers a premium lifestyle with concierge, gym, pool, spa, a residents' lounge and generous communal gardens. You'll be at the heart of a vibrant and growing neighbourhood with over 2000 homes, welcoming a diverse mix of residents and guests in a calm, polished front-of-house environment. With the Northern line just moments away, the development blends resort-style amenities with fast connections into Central London, creating a dynamic, service-focused setting for your work.

FRONT OF HOUSE MANAGER

• Rendall & Rittner
• up to £42,000
• Colindale Gardens - NW9 4DD
• Mon - Fri 0800 - 1700

ROLE EXPECTATIONS

You will lead a front-of-house team to deliver an exceptional, consistent resident experience across reception and amenity spaces, setting the tone from first greeting to final follow-up. You'll manage day-to-day operations, coordinate contractors and permits, uphold health and safety standards, and keep communication flowing between residents, site teams and managing agents.

What Success Looks Like

• Clear SOPs embedded and continuously improved, with measurable service KPIs achieved or exceeded.
• Residents consistently rate their experience as excellent, with issues resolved promptly and professionally.
• A motivated, well-structured team delivering seamless cover, clear standards and warm, polished service.
• Immaculate reception and amenity spaces, with proactive maintenance reporting and swift follow-through.
• Robust H&S compliance, accurate logs and audits, and zero-tolerance for unsafe practices.
• Contractors and works coordinated with minimal disruption, clear permits, and transparent updates.

How You'll Spend Most Of Your Time

• Leading, coaching and scheduling a small team to ensure consistent, high-quality service delivery.
• Running the front desk, greeting residents and guests, and handling queries and complaints efficiently.
• Managing work permits, coordinating contractors and monitoring on-site works and standards.
• Ensuring your team carry out regular site walks, H&S checks and amenity inspections, escalating issues swiftly.
• Maintaining records, incident logs and reports, and communicating updates to stakeholders.
• Reviewing and refining SOPs, supporting service improvements and onboarding new team members.

Who This Role Is For

• You're a natural host and calm operator who thrives in premium residential or hospitality environments.
• You bring a solutions mindset, balancing empathy with discipline to resolve issues fast.
• You're organised and detail-focused, with strong follow-through and accountability.
• You lead by example, set clear expectations and get the best from diverse teams.
• You're confident using systems and data to manage schedules, logs and service reporting.

Experience That Helps

• Supervising a concierge/front desk team in residential, hotel or corporate settings.
• Coordinating contractors, permits and planned works in a live operational environment.
• Managing complaints to resolution and communicating with stakeholders under pressure.
• Conducting H&S checks, incident reporting and basic building systems awareness.
• Implementing or improving SOPs and training to uplift service consistency.

What We Offer

• 20 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral schemeTeam uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on leadership of front-of-house operations, customer service excellence, H&S/contractor coordination and scenario-based problem solving

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.