Lobby Ambassador

Rendall & Rittner; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

16 days holiday plus bank holidays

Pension scheme enrollment

Employee assistance programme

Employee referral scheme

Team uniform

Job summary

Rendall & Rittner is seeking a Lobby Ambassador in Westminster to welcome residents and guests, manage lobby flow, and coordinate concierge services. You will handle enquiries, deliveries, and bookings while maintaining luxury front-of-house standards in a 24/7 concierge environment.

The role involves coordinating with the concierge team, security and contractors, sustaining an immaculate, professional lobby, and delivering exceptional service to a discerning community.

Qualifications

• Experience in front-of-house or hospitality settings.
• Strong customer service orientation and ability to greet residents and guests—by name where possible.
• Clear and confident communication skills, especially under pressure.
• Reliable, punctual and able to work a structured shift pattern.

Responsibilities

• Host the lobby and welcome arrivals, manage visitor access, and maintain a polished front-of-house.
• Handle enquiries, log requests, and coordinate concierge services with the team.
• Manage deliveries and returns, ensuring secure parcel handling and smooth handovers.
• Monitor building standards and assist with health and safety checks.
• Liaise with residents, contractors and colleagues to plan visits and minimise disruption.

Skills

Front-of-house

Customer service

Communication

Punctuality

Professionalism

Tools

Access control

Visitor management

Parcel systems

Job description

DEVELOPMENT DETAILS

Step into a landmark riverside residence in Westminster, where a Grade II listed building has been reimagined into 201 premium apartments by Berkeley Group. You’ll support an established 24-hour concierge team and welcome a discerning community who enjoy a pool, fitness studio, cinema, sauna and private dining spaces. The setting is elegant, service-led and fast-paced, with the Thames on your doorstep and excellent transport a short walk away.

LOBBY AMBASSADOR

• Rendall & Rittner
• 30,000
• 9 Millbank - SW1P 3AN
• 4 Days on, 4 Days off, 0800 - 2000

DEVELOPMENT DETAILS

Step into a landmark riverside residence in Westminster, where a Grade II listed building has been reimagined into 201 premium apartments by Berkeley Group. You’ll support an established 24-hour concierge team and welcome a discerning community who enjoy a pool, fitness studio, cinema, sauna and private dining spaces. The setting is elegant, service-led and fast-paced, with the Thames on your doorstep and excellent transport a short walk away.

ROLE EXPECTATIONS

You will be the welcoming face of the building, creating exceptional first impressions and seamless experiences for residents and guests. Most days you’ll manage the lobby flow, handle enquiries, coordinate with the concierge team, and keep standards high while proactively resolving issues.

What Success Looks Like

• Every resident and guest is greeted promptly, warmly and by name where possible.
• The lobby feels calm, immaculate and professionally managed throughout your shift.
• Enquiries, deliveries and bookings are handled efficiently with clear follow-up.
• Communication with concierge, security and contractors is timely and accurate.
• Potential issues are spotted early and resolved or escalated with ownership.
• Handover notes are thorough, enabling smooth 24/7 service continuity.

How You'll Spend Most Of Your Time

• Hosting the lobby: welcoming arrivals, managing visitor access and maintaining a polished front-of-house.
• Handling enquiries: answering questions, logging requests and coordinating concierge services.
• Managing deliveries and returns, ensuring secure, efficient parcel handling.
• Monitoring building standards, reporting maintenance issues and supporting H &S checks.
• Liaising with residents, contractors and colleagues to schedule visits and minimise disruption.
• Completing accurate shift reports and handovers.

Who This Role Is For

• You take pride in creating memorable service moments and building trusted relationships.
• You stay composed under pressure and bring a solutions-first mindset.
• You are detail-focused, organised and consistent in a luxury environment.
• You’re a clear, confident communicator who enjoys working as part of a 24/7 team.
• You’re punctual, reliable and comfortable with a structured shift pattern.

Experience That Helps

• Front-of-house or hospitality experience in high-end residential, hotel or corporate settings.
• Working knowledge of access control, visitor management or parcel systems.
• Familiarity with H &S awareness and incident reporting.
• Experience coordinating contractors or facilities tasks.
• Background in handling VIP expectations with discretion and professionalism.

What We Offer

• 16 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on customer service excellence, situational judgement, communication, and your approach to maintaining luxury front-of-house standards and safe operations

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.