Estate Administrator

Rendall & Rittner; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

20 days holiday

Pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Training opportunities

Discounts

Job summary

Rendall & Rittner is seeking an Estate Administrator for Colindale Gardens in North West London. You will greet residents and visitors, manage the reception inbox and phone, and ensure smooth day-to-day administration of the estate.

You’ll handle facility bookings, coordinate contractors, maintain resident databases and logs, and support compliance checks. The role offers a structured day schedule, with hours from 08:00 to 17:00, Monday to Friday.

Qualifications

• Experience in residential property, building management, hospitality or concierge environments.
• Experience with CRM systems, databases or shared inboxes.
• Experience raising purchase orders or processing invoices.
• Familiarity with health and safety checks and compliance documentation.
• Experience drafting resident communications or meeting minutes.

Responsibilities

• Greeting residents and visitors, managing the reception inbox and phone, triaging enquiries.
• Administering facility bookings, keys, fobs and parcel handling with logs.
• Raising and tracking work orders, coordinating contractor visits and follow-up.
• Maintaining resident databases, filing and document control across company systems.
• Assisting with resident communications, notices, newsletters and event coordination.

Skills

People skills

Highly organised

Detail-oriented

IT systems proficiency

Team player

Tools

CRM systems

Databases

Microsoft Office

Job description

DEVELOPMENT DETAILS

Set within beautifully landscaped grounds in North West London, this landmark community brings resort-style living to the city. You’ll be part of a vibrant, diverse resident population enjoying a concierge, gym, pool, spa, residents’ lounge and expansive communal gardens. The energy is welcoming yet refined, with Colindale Underground station just moments away for easy Northern line connections into Central London—making this an engaging, fast-paced and well-connected place to work every day.

ESTATE ADMINISTRATOR

• Rendall & Rittner
• £28,000
• Colindale Gardens - NW9 4DD
• Monday - Friday 0800 - 1700

DEVELOPMENT DETAILS

Set within beautifully landscaped grounds in North West London, this landmark community brings resort-style living to the city. You’ll be part of a vibrant, diverse resident population enjoying a concierge, gym, pool, spa, residents’ lounge and expansive communal gardens. The energy is welcoming yet refined, with Colindale Underground station just moments away for easy Northern line connections into Central London—making this an engaging, fast-paced and well-connected place to work every day.

ROLE EXPECTATIONS

You will be the front-line heartbeat of the estate office, welcoming residents and visitors, handling enquiries and keeping the development’s administration running smoothly. Each day blends people-focused service with organised back-office tasks, from booking facilities to coordinating contractors and keeping records up to date.

What Success Looks Like

• Residents receive prompt, friendly and accurate responses, with issues resolved efficiently first time.
• Office systems, databases and records are immaculate, current and audit-ready at all times.
• Communications are clear and proactive, ensuring residents and contractors know what to expect and when.
• Facility bookings, keys, parcels and access requests are managed seamlessly with zero mix-ups.
• Health, safety and compliance tasks are completed on schedule with thorough documentation.
• You’re a trusted partner to the on-site team, anticipating needs and improving processes.

How You’ll Spend Most Of Your Time

• Greeting residents and visitors, managing the reception inbox and phone, and triaging enquiries.
• Administering facility bookings, keys, fobs and parcel handling with accurate logs.
• Raising and tracking work orders, coordinating contractor visits and following up to completion.
• Maintaining resident databases, filing and document control across company systems.
• Supporting compliance checks, site inspections and reporting with timely, tidy documentation.
• Assisting with resident communications, notices, newsletters and event coordination.

Who This Role Is For

• You are a natural people person who enjoys helping others and building trust.
• You’re highly organised, detail-focused and comfortable juggling multiple priorities.
• You stay calm and solutions-focused in a busy front-of-house environment.
• You’re confident using IT systems and quick to learn new platforms.
• You thrive in a team, communicate clearly and take pride in professional standards.

Experience That Helps

• Experience in residential property, building management, hospitality or concierge environments.
• Previous administrative roles involving CRM systems, databases or shared inboxes.
• Exposure to raising purchase orders, processing invoices or basic finance admin.
• Familiarity with health and safety checks, incident logging or compliance documentation.
• Experience drafting resident communications or taking concise meeting minutes.

What We Offer

• 20 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on your approach to resident service, organisation and prioritisation, stakeholder communication, problem solving in busy front-of-house settings, and confidence using systems and processes

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.