Front of House Manager

The Hyde; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

20 days holiday

Pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Fully funded training and development

Job summary

Rendall & Rittner are hiring a Front of House Manager in London to lead a small team across reception and amenities, delivering exceptional resident experiences. You will manage day-to-day operations, coordinate contractors, uphold H&S standards and ensure clear communication with residents and managing agents.

You will drive consistent service, maintain immaculate spaces, and continuously improve SOPs while reporting on KPIs.

Qualifications

• Supervising a concierge/front desk team in premium residential or hospitality environments.
• Coordinating contractors, permits and live works in a busy setting.
• Managing resident queries and complaints to resolve them promptly and professionally.
• Conducting H&S checks, maintaining logs and incident reporting.
• Implementing or updating SOPs to improve service consistency and training.

Responsibilities

• Lead, coach and schedule a small front-of-house team to ensure high-quality service.
• Run the front desk, greet residents and guests, handle queries and complaints efficiently.
• Manage work permits, coordinate contractors and monitor on-site works and standards.
• Conduct regular site walks, H&S checks and amenity inspections, escalate issues quickly.
• Maintain records, incident logs and reports; communicate updates to stakeholders.
• Review and refine SOPs, support service improvements and onboarding of new staff.

Skills

Front desk management

Team leadership

Customer service

H&S checks

Contractor coordination

SOPs implementation

Job description

Job Description: FRONT OF HOUSE MANAGER at Rendall & Rittner

up to £42,000

Location: Colindale Gardens - NW9 4DD

Working hours: Mon - Fri 0800 - 1700

DEVELOPMENT DETAILS

Set within expansive landscaped grounds in North West London, this landmark residential community offers a premium lifestyle with concierge, gym, pool, spa, a residents' lounge and generous communal gardens. You'll be at the heart of a vibrant and growing neighbourhood, welcoming a diverse mix of residents and guests in a calm, polished front‑of‑house environment. With the Northern line just moments away, the development blends resort‑style amenities with fast connections into Central London, creating a dynamic, service‑focused setting for your work.

ROLE EXPECTATIONS

You will lead a front‑of‑house team to deliver an exceptional, consistent resident experience across reception and amenity spaces, setting the tone from first greeting to final follow‑up. You'll manage day‑to‑day operations, coordinate contractors and permits, uphold health and safety standards, and keep communication flowing between residents, site teams and managing agents.

WHAT SUCCESS LOOKS LIKE

Residents consistently rate their experience as excellent, with issues resolved promptly and professionally. A motivated, well‑structured team delivering seamless cover, clear standards and warm, polished service. Immaculate reception and amenity spaces, with proactive maintenance reporting and swift follow‑through. Robust H&S compliance, accurate logs and audits, and zero‑tolerance for unsafe practices. Contractors and works coordinated with minimal disruption, clear permits, and transparent updates. Clear SOPs embedded and continuously improved, with measurable service KPIs achieved or exceeded.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Leading, coaching and scheduling a small team to ensure consistent, high‑quality service delivery.
• Running the front desk, greeting residents and guests, and handling queries and complaints efficiently.
• Managing work permits, coordinating contractors and monitoring on‑site works and standards.
• Conducting regular site walks, H&S checks and amenity inspections, escalating issues swiftly.
• Maintaining records, incident logs and reports, and communicating updates to stakeholders.
• Reviewing and refining SOPs, supporting service improvements and onboarding new team members.

WHO THIS ROLE IS FOR

You're a natural host and calm operator who thrives in premium residential or hospitality environments. You bring a solutions mindset, balancing empathy with discipline to resolve issues fast. You're organised and detail-focused, with strong follow‑through and accountability. You lead by example, set clear expectations and get the best from diverse teams. You're confident using systems and data to manage schedules, logs and service reporting.

EXPERIENCE THAT HELPS

• Supervising a concierge/front desk team in residential, hotel or corporate settings.
• Coordinating contractors, permits and planned works in a live operational environment.
• Managing complaints to resolution and communicating with stakeholders under pressure.
• Conducting H&S checks, incident reporting and basic building systems awareness.
• Implementing or improving SOPs and training to uplift service consistency.

WHAT WE OFFER

• 20 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform
• subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTN

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer‑focused, those principles still drive how we operate today as a founding partner of Odevo. We are people‑led and technology‑enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

Initial conversation with our talent team.

Interview focused on leadership of front‑of‑house operations, customer service excellence, H&S/contractor coordination and scenario‑based problem solving. We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.