Head Concierge

Rendall & Rittner; Greater London; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

16 days holiday

Pension scheme

EAP (Employee assistance programme)

Referral scheme

Team uniform

Training opportunities

Discounts

Job summary

Rendall & Rittner is seeking a Head Concierge for a luxury residential development at Discovery Dock West, Canary Wharf. You’ll lead the front desk, manage a small team and ensure five-star service across reception, deliveries and resident requests in a premium hotel-style environment. The role requires leadership under pressure and a strong focus on safety and standards. The team offers fully funded training and a pension scheme, with 16 holiday days plus bank holidays.

Qualifications

• Experience leading a concierge/front-of-house team in luxury or premium services environments.
• Strong customer service orientation with a calm, proactive leadership style.
• Ability to coordinate with contractors, residents and building management to maintain standards.

Responsibilities

• Lead the concierge function and set the tone for five-star service.
• Oversee shifts, handovers and daily briefings to meet service priorities.
• Manage parcels, deliveries, access passes and lobby CCTV.
• Coordinate bookings for amenities and move-ins/outs for residents.
• Liaise with contractors and building management to schedule works.
• Maintain accurate incident reports, logs and compliance checklists.

Skills

Front-of-house leadership

Team coordination

Customer service

Problem solving

Tools

Access control systems

CCTV

Parcel management software

Property management systems

Job description

DEVELOPMENT DETAILS

You’ll be the face of a luxury residential community in the heart of Canary Wharf, home to around 200 apartments and a discerning resident mix of professionals and families. The development benefits from a 24-hour concierge, high-spec leisure facilities including gym, pool and spa, and secure parking, creating a premium, hotel-style environment. With South Quay DLR, Canary Wharf Underground and the Elizabeth line close by, the setting is fast-paced, well-connected and service-led—ideal for a Head Concierge who enjoys delivering exceptional experiences in a polished front-of-house environment.

HEAD CONCIERGE

• Rendall & Rittner


• £32,000 - £33,000


• Discovery Dock West - E14 9RT


• 4 on, 4 off 0700 - 1900

ROLE EXPECTATIONS

You will lead the concierge function, setting the tone for five-star service at reception while coordinating a small team to keep operations smooth and secure. Most days you’ll balance people-focused front-of-house duties with behind-the-scenes coordination—managing deliveries, contractors, resident requests and building standards—while acting as the go-to point for queries and escalation.

What Success Looks Like

• Residents consistently praise the concierge team for responsive, friendly and solution-focused service.


• The reception and lobby present flawlessly at all times with clear standards and checklists followed.


• Rosters, handovers and daily logs are accurate, timely and support seamless 24/7 coverage.


• Incidents, access control and health and safety procedures are managed calmly and by the book.


• Contractors and deliveries are coordinated without disruption to residents or security.


• Team members are well-briefed, supported and continuously improving through your coaching.

How You'll Spend Most Of Your Time

• Leading by example at the front desk: welcoming residents and visitors and resolving queries quickly.


• Overseeing team shifts, handovers, daily briefings and allocating tasks to meet service priorities.


• Managing parcel rooms, key control, access passes and vigilant lobby and CCTV monitoring.


• Coordinating bookings for amenities, move-ins/outs, parking and resident services.


• Liaising with contractors and the building management team to schedule works and maintain standards.


• Maintaining accurate records: incident reports, logs, permits to work and compliance checklists.

Who This Role Is For

• You take pride in creating a calm, polished and professional front-of-house experience.


• You’re a natural organiser who thrives on structure, clear processes and timely follow-through.


• You communicate clearly and empathetically, building trust with residents, visitors and colleagues.


• You stay composed under pressure and make sound decisions in fast-moving situations.


• You enjoy coaching others, giving feedback and fostering a supportive team culture.

Experience That Helps

• Leading a concierge, front-of-house or guest services team in residential, hotel or corporate settings.


• Working within luxury environments with high service expectations and attention to detail.


• Using property management systems, access control, CCTV and parcel management software.


• Coordinating contractors, permits to work and basic health and safety procedures.


• Handling incidents, complaints and escalations with confident, practical problem-solving.

What We Offer

• 16 days holiday plus bank holidays


• Enrolment into the Rendall & Rittner pension scheme


• Employee assistance programme supporting family, health, money and work


• Employee referral scheme


• Team uniform* subject to development


• Fully funded training and development opportunities


• Access to discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team


• Interview focused on service leadership, front-of-house standards, building operations, problem-solving and scenario-based customer interactions

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.