Resident Services & Estate Admin Coordinator

Rendall & Rittner; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

20 days holiday

Pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Training opportunities

Discounts

Job summary

Rendall & Rittner is seeking an Estate Administrator for Colindale Gardens in North West London. You will greet residents and visitors, manage the reception inbox and phone, and ensure smooth day-to-day administration of the estate.

You’ll handle facility bookings, coordinate contractors, maintain resident databases and logs, and support compliance checks. The role offers a structured day schedule, with hours from 08:00 to 17:00, Monday to Friday.

Qualifications

• Experience in residential property, building management, hospitality or concierge environments.
• Experience with CRM systems, databases or shared inboxes.
• Experience raising purchase orders or processing invoices.
• Familiarity with health and safety checks and compliance documentation.
• Experience drafting resident communications or meeting minutes.

Responsibilities

• Greeting residents and visitors, managing the reception inbox and phone, triaging enquiries.
• Administering facility bookings, keys, fobs and parcel handling with logs.
• Raising and tracking work orders, coordinating contractor visits and follow-up.
• Maintaining resident databases, filing and document control across company systems.
• Assisting with resident communications, notices, newsletters and event coordination.

Skills

People skills

Highly organised

Detail-oriented

IT systems proficiency

Team player

Tools

CRM systems

Databases

Microsoft Office

Job description

Rendall & Rittner is seeking an Estate Administrator for Colindale Gardens in North West London. You will greet residents and visitors, manage the reception inbox and phone, and ensure smooth day-to-day administration of the estate.

You’ll handle facility bookings, coordinate contractors, maintain resident databases and logs, and support compliance checks. The role offers a structured day schedule, with hours from 08:00 to 17:00, Monday to Friday.