Premium Front Desk & Concierge Lead

The Hyde; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

20 days holiday

Pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Fully funded training and development

Job summary

Rendall & Rittner are hiring a Front of House Manager in London to lead a small team across reception and amenities, delivering exceptional resident experiences. You will manage day-to-day operations, coordinate contractors, uphold H&S standards and ensure clear communication with residents and managing agents.

You will drive consistent service, maintain immaculate spaces, and continuously improve SOPs while reporting on KPIs.

Qualifications

• Supervising a concierge/front desk team in premium residential or hospitality environments.
• Coordinating contractors, permits and live works in a busy setting.
• Managing resident queries and complaints to resolve them promptly and professionally.
• Conducting H&S checks, maintaining logs and incident reporting.
• Implementing or updating SOPs to improve service consistency and training.

Responsibilities

• Lead, coach and schedule a small front-of-house team to ensure high-quality service.
• Run the front desk, greet residents and guests, handle queries and complaints efficiently.
• Manage work permits, coordinate contractors and monitor on-site works and standards.
• Conduct regular site walks, H&S checks and amenity inspections, escalate issues quickly.
• Maintain records, incident logs and reports; communicate updates to stakeholders.
• Review and refine SOPs, support service improvements and onboarding of new staff.

Skills

Front desk management

Team leadership

Customer service

H&S checks

Contractor coordination

SOPs implementation

Job description

Rendall & Rittner are hiring a Front of House Manager in London to lead a small team across reception and amenities, delivering exceptional resident experiences. You will manage day-to-day operations, coordinate contractors, uphold H&S standards and ensure clear communication with residents and managing agents.

You will drive consistent service, maintain immaculate spaces, and continuously improve SOPs while reporting on KPIs.