Guest Experience Leader - Front Desk Manager

West Sussex.info; Chichester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free event tickets

Health cash plan

Group performance share scheme

Free uniform, parking and staff meals

Job summary

West Sussex.info is looking for a Front Desk Manager in Chichester to lead the team in delivering exceptional guest experiences. You will oversee daily operations, ensuring a warm welcome and smooth check-ins and check-outs. The ideal candidate has management experience, strong communication skills, and a focus on service excellence. Benefits include free event tickets, health cash plan, and work in a unique environment. Own transport is essential due to shift patterns that include early and late shifts.

Qualifications

• Experience managing Front Desk operations.
• Experience in a customer-facing role in leisure or hospitality.
• Ability to resolve complaints professionally.

Responsibilities

• Lead and oversee day-to-day running of the Front Desk.
• Inspire the team to deliver exceptional service.
• Manage reservations systems and hotel occupancy.

Skills

Experience managing Front Desk operations

Experience in customer-facing role

Complaint handling experience

Reservations experience

Strong communication skills

Ability to lead and motivate a team

Confidence using hotel management systems

Fluent spoken and written English

Ability to remain calm under pressure

Tools

Protel or similar hotel management systems

Job description

West Sussex.info is looking for a Front Desk Manager in Chichester to lead the team in delivering exceptional guest experiences. You will oversee daily operations, ensuring a warm welcome and smooth check-ins and check-outs. The ideal candidate has management experience, strong communication skills, and a focus on service excellence. Benefits include free event tickets, health cash plan, and work in a unique environment. Own transport is essential due to shift patterns that include early and late shifts.