Front Office Manager

-; Chichester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Generous pension scheme with employer

Employee Assistance Programme

Mental Health First Aiders

Cycle to work scheme

Retail discounts

Free and discounted training courses

Free campus facilities (pool, library,

Subsidised bed and breakfast rates on‑

Job summary

Platinum Recruitment Consultancy Ltd is seeking a Front Office Manager in Chichester on a 12-month fixed term contract, with a salary of £35,000 per year. The role involves leading student welcome and residential services on campus, ensuring high standards in daytime and overnight operations, and coordinating with multiple teams to maintain excellent guest experiences.

The successful candidate will oversee day-to-day operations, manage a team, and drive service quality while delivering on the

Qualifications

• Experience leading front-of-house, reception or residential operations.
• Strong leadership and people-management capabilities.
• Excellent communication and organisational skills.
• Ability to coordinate multiple departments and maintain relationships.
• Professional, welcoming customer service approach.

Responsibilities

• Oversee daily operations across student welcome and residential services, including daytime and overnight activity.
• Lead and support the Senior Student Welcome Officers and Residential Services Coordinator.
• Ensure students, visitors, guests and colleagues receive a professional, welcoming and responsive service.
• Work closely with Housekeeping, Bookings, Conference & Events, Finance and student-facing teams to coordinate operations effectively.
• Support Events and Conferencing administration, including contract management and accurate, timely invoicing.
• Maintain effective communication, staffing arrangements and operational procedures.
• Escalate welfare, safeguarding and other concerns as required.

Skills

Leadership

Communication

Team development

Operational management

Customer service

Job description

Front Office Manager – £35,000 | Excellent Benefits

Front Office Manager – 12-month Fixed Term Contract | Chichester | £35,000

Looking for your next leadership opportunity in a unique campus setting? This is an exciting opportunity to join a welcoming and professional environment where you can make a real difference to the student and guest experience.

As a Front Office Manager in this 12 month Fixed Term Contract in Chichester, you’ll oversee the day-to-day operation of student welcome and residential services, leading a team and ensuring consistently high standards across daytime and overnight operations.

Why apply? What’s in it for you?

• You’ll receive a salary £35,000 per annum.
• You’ll benefit from a generous contributory pension scheme, with employer contributions matching from 4% to 7.5%.
• You’ll have access to an Employee Assistance Programme and Mental Health First Aiders.
• You’ll enjoy a cycle to work scheme and retail discounts.
• You’ll have opportunities to develop your skills through free and discounted short training courses.
• You’ll benefit from free use of campus facilities, including the swimming pool, library and tennis courts.
• You’ll have access to subsidised bed and breakfast rates on campus.

Key Responsibilities

As the Front Office Manager, you’ll provide visible leadership and ensure the smooth running of residential services.

• Oversee daily operations across student welcome and residential services, including daytime and overnight activity.
• Lead and support the Senior Student Welcome Officers and Residential Services Coordinator.
• Ensure students, visitors, guests and colleagues receive a professional, welcoming and responsive service.
• Work closely with Housekeeping, Bookings, Conference & Events, Finance and student-facing teams to coordinate operations effectively.
• Support Events and Conferencing administration, including contract management and accurate, timely invoicing.
• Maintain effective communication, staffing arrangements and operational procedures.
• Recognise and appropriately escalat e welfare, safeguarding and other concerns.

What we’re looking for

We’re looking for a confident and organised leader who can balance hands‑on management with supporting and developing a team.

• Experience managing front‑of‑house, reception or residential operations.
• Experience in hotel as a Front Office Manager, or Front of House Manager or Reception Manager would be beneficial
• Strong leadership skills, with the ability to motivate and support a team.
• Excellent communication and organisational skills.
• A professional, welcoming approach to customer service.
• The ability to coordinate multiple departments and maintain effective working relationships.
• Strong administrative skills, with attention to detail and accuracy.
• A proactive approach to resolving operational issues and escalating concerns appropriately.

Ready to take the next step?

If you’re looking for your next opportunity as a Front Office Manager in Chichester, this could be the ideal role for you. You’ll have the chance to lead a varied operation, support a dedicated team and enjoy an excellent range of benefits.