Front Office Manager

Platinum Recruitment Consultancy; West Dean; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension scheme with employer matching

Employee Assistance Programme

Mental Health First Aiders

Cycle to work scheme

Retail discounts

Free/discounted training courses

Campus facilities access

Subsidised on-campus bed & breakfast

Job summary

Platinum Recruitment Consultancy is seeking a Front Office Manager in Chichester on a 12-month Fixed Term Contract. You will oversee student welcome and residential services, leading a team to deliver high standards across day and night operations within a campus setting.

Salary is £35,000 per annum with a contributory pension, Employee Assistance Programme, Mental Health First Aiders, cycle to work, training opportunities, and campus facility access including pool, library and courts.

Qualifications

• Experience in front-of-house, reception or residential operations.
• Strong leadership skills with ability to motivate a team.
• Excellent communication and organisational skills.
• Professional, welcoming customer service approach.
• Ability to coordinate multiple departments and maintain relationships.
• Proactive in resolving operational issues and escalating concerns.

Responsibilities

• Oversee daily operations across student welcome and residential services, including daytime and overnight activity.
• Lead and support the Senior Student Welcome Officers and Residential Services Coordinator.
• Ensure students, visitors, guests and colleagues receive a professional, welcoming and responsive service.
• Work closely with Housekeeping, Bookings, Conference & Events, Finance and student-facing teams to coordinate operations effectively.
• Support Events and Conferencing administration, including contract management and invoicing.
• Maintain effective communication, staffing arrangements and operational procedures.
• Recognise and appropriately escalated welfare, safeguarding and other concerns.

Skills

Front Office Management

Team Leadership

Communication

Organisation

Customer Service

Cross-Department Coordination

Problem Solving

Attention to Detail

Job description

Front Office Manager - £35,000 | Excellent Benefits

Front Office Manager - 12-month Fixed Term Contract | Chichester | £35,000

Looking for your next leadership opportunity in a unique campus setting? This is an exciting opportunity to join a welcoming and professional environment where you can make a real difference to the student and guest experience.

As a Front Office Manager in this 12 month Fixed Term Contract in Chichester, you'll oversee the day-to-day operation of student welcome and residential services, leading a team and ensuring consistently high standards across daytime and overnight operations.

Why apply? What's in it for you?

• You'll receive a salary £35,000 per annum.
• You'll benefit from a generous contributory pension scheme, with employer contributions matching from 4% to 7.5%.
• You'll have access to an Employee Assistance Programme and Mental Health First Aiders.
• You'll enjoy a cycle to work scheme and retail discounts.
• You'll have opportunities to develop your skills through free and discounted short training courses.
• You'll benefit from free use of campus facilities, including the swimming pool, library and tennis courts.
• You'll have access to subsidised bed and breakfast rates on campus.

Key Responsibilities

As the Front Office Manager, you'll provide visible leadership and ensure the smooth running of residential services.

• Oversee daily operations across student welcome and residential services, including daytime and overnight activity.
• Lead and support the Senior Student Welcome Officers and Residential Services Coordinator.
• Ensure students, visitors, guests and colleagues receive a professional, welcoming and responsive service.
• Work closely with Housekeeping, Bookings, Conference & Events, Finance and student-facing teams to coordinate operations effectively.
• Support Events and Conferencing administration, including contract management and accurate, timely invoicing.
• Maintain effective communication, staffing arrangements and operational procedures.
• Recognise and appropriately escalated welfare, safeguarding and other concerns.

What we're looking for

We're looking for a confident and organised leader who can balance hands-on management with supporting and developing a team.

• Experience managing front-of-house, reception or residential operations.
• Experience in hotel as a Front Office Manager, or Front of House Manager or Reception Manager would be beneficial
• Strong leadership skills, with the ability to motivate and support a team.
• Excellent communication and organisational skills.
• A professional, welcoming approach to customer service.
• The ability to coordinate multiple departments and maintain effective working relationships.
• Strong administrative skills, with attention to detail and accuracy.
• A proactive approach to resolving operational issues and escalating concerns appropriately.

Ready to take the next step?

If you're looking for your next opportunity as a Front Office Manager in Chichester, this could be the ideal role for you. You'll have the chance to lead a varied operation, support a dedicated team and enjoy an excellent range of benefits.

Job Number │ 49236/INDFOH

Location │ Chichester

Role │ Front Office Manager 12 months Fixed Term Contract