Ticket Office Team Lead - Inspire a High-Impact Team

West Sussex.info; Chichester; On-site; GBP 26,600 - 28,000; Full time

Benefits offered by this job

Free event tickets

Group Performance Share scheme

Energetic and supportive work environment

Job summary

West Sussex.info is seeking a Ticket Office Team Leader in Chichester, UK to guide and inspire our Ticket Office Executives. This role involves developing a high-performing team, coaching individuals, and ensuring outstanding service delivery.

The ideal candidate has team leadership experience, strong communication skills, and the ability to analyze data for continuous improvement. Join us for a vibrant work experience with excellent benefits, including free event tickets and a group performance share scheme.

Qualifications

• Experience supervising or leading a team.
• Proven ability to coach and develop individuals.
• Confidence analyzing data to identify trends and opportunities.

Responsibilities

• Lead, coach and motivate the Ticket Office team.
• Monitor performance and provide regular insights and reporting.
• Assess call quality and deliver constructive feedback.

Skills

Team supervision

Coaching and development

Data analysis

Problem-solving

Communication skills

Organisational skills

Flexibility

Proficiency in Microsoft Office 365

Job description

West Sussex.info is seeking a Ticket Office Team Leader in Chichester, UK to guide and inspire our Ticket Office Executives. This role involves developing a high-performing team, coaching individuals, and ensuring outstanding service delivery.

The ideal candidate has team leadership experience, strong communication skills, and the ability to analyze data for continuous improvement. Join us for a vibrant work experience with excellent benefits, including free event tickets and a group performance share scheme.