Front Office Manager - Lead Campus Welcome & Residences

Platinum Recruitment Consultancy Ltd; Chichester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Generous pension scheme with employer

Employee Assistance Programme

Mental Health First Aiders

Cycle to work scheme

Retail discounts

Free and discounted training courses

Free campus facilities (pool, library,

Subsidised bed and breakfast rates on‑

Job summary

Platinum Recruitment Consultancy Ltd is seeking a Front Office Manager in Chichester on a 12-month fixed term contract, with a salary of £35,000 per year. The role involves leading student welcome and residential services on campus, ensuring high standards in daytime and overnight operations, and coordinating with multiple teams to maintain excellent guest experiences.

The successful candidate will oversee day-to-day operations, manage a team, and drive service quality while delivering on the

Qualifications

• Experience leading front-of-house, reception or residential operations.
• Strong leadership and people-management capabilities.
• Excellent communication and organisational skills.
• Ability to coordinate multiple departments and maintain relationships.
• Professional, welcoming customer service approach.

Responsibilities

• Oversee daily operations across student welcome and residential services, including daytime and overnight activity.
• Lead and support the Senior Student Welcome Officers and Residential Services Coordinator.
• Ensure students, visitors, guests and colleagues receive a professional, welcoming and responsive service.
• Work closely with Housekeeping, Bookings, Conference & Events, Finance and student-facing teams to coordinate operations effectively.
• Support Events and Conferencing administration, including contract management and accurate, timely invoicing.
• Maintain effective communication, staffing arrangements and operational procedures.
• Escalate welfare, safeguarding and other concerns as required.

Skills

Leadership

Communication

Team development

Operational management

Customer service

Job description

Platinum Recruitment Consultancy Ltd is seeking a Front Office Manager in Chichester on a 12-month fixed term contract, with a salary of £35,000 per year. The role involves leading student welcome and residential services on campus, ensuring high standards in daytime and overnight operations, and coordinating with multiple teams to maintain excellent guest experiences.

The successful candidate will oversee day-to-day operations, manage a team, and drive service quality while delivering on the