Front of House Leader: Guest Experience Champion

Champneys; Wilmslow; Presencial; GBP 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & wellbeing

Digital fitness prog

Nutrition guides

Self-guided meditation

Champneys experiences

Schedules app

Champneys social platform

Employee assistance

Discounts & perks

Spa day after probation

Product discounts

Partner discounts Elemis/Clarins

Gym memberships

Refer a friend

Long service celebrations

Free parking

Resumo da oferta

Champneys in Wilmslow, United Kingdom, is seeking a Front of House Manager to lead the guest-facing team and ensure the highest standards of service and guest satisfaction. You will guide front desk operations, build strong guest relationships, and drive performance and profitability across the department.

The role emphasizes leadership, knowledge of the property, and excellent communication to support the wider team, with a benefits package linked to being part of the Champneys well-being brand.

Responsabilidades

• Lead the team to deliver excellent guest care and first-class service.
• Act as the go-to Manager, maintaining exceptional guest knowledge.
• Maintain staffing levels and control turnover to ensure smooth operations.
• Manage front desk performance to improve profitability and service delivery.
• Identify corporate opportunities within the property for room and spa business.

Descrição da oferta de emprego

Champneys in Wilmslow, United Kingdom, is seeking a Front of House Manager to lead the guest-facing team and ensure the highest standards of service and guest satisfaction. You will guide front desk operations, build strong guest relationships, and drive performance and profitability across the department.

The role emphasizes leadership, knowledge of the property, and excellent communication to support the wider team, with a benefits package linked to being part of the Champneys well-being brand.