Campus Front Desk & Residential Services Manager

Platinum Recruitment Consultancy; Chichester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension contributions 4%–7.5% matched

Employee Assistance Programme

Mental Health First Aiders

Cycle to Work scheme

Free site gardens access

Free pool, library and tennis courts

Job summary

Platinum Recruitment Consultancy is recruiting for a Front Desk Manager at a College in Chichester, West Sussex. The role combines front-of-house leadership with residential services, overseeing day, evening and night shifts to ensure a welcoming, professional service for students, guests and visitors.

You will lead a team, manage bookings and coordinate campus services, driving improvements in customer experience and operational standards.

Qualifications

• Significant experience in front-of-house, hospitality, accommodation or a similar operational setting.
• Strong management experience and ability to lead multiple shifts.
• Proven ability to manage customer-facing teams and deliver excellent service.
• Excellent communication, organisation and decision-making skills.

Responsibilities

• Lead front desk services across daytime, evening and overnight teams (night shifts included).
• Manage staffing, rotas, handovers and service standards.
• Oversee accommodation bookings, arrivals, departures and room access.
• Line manage and develop team members.

Skills

Front desk management

Hospitality operations

Team leadership

Customer service

Shift coordination

Staff development

Administration

Tools

IT skills

Job description

Platinum Recruitment Consultancy is recruiting for a Front Desk Manager at a College in Chichester, West Sussex. The role combines front-of-house leadership with residential services, overseeing day, evening and night shifts to ensure a welcoming, professional service for students, guests and visitors.

You will lead a team, manage bookings and coordinate campus services, driving improvements in customer experience and operational standards.