Guest Experience Leader: Fast, Friendly Service

KFC; Millbrook; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food on shift

Staff discount

Career development opportunities

Job summary

Guest Experience Lead at KFC in the United Kingdom leads with a warm, welcoming presence and ensures smooth operations by guiding the team and assisting guests with digital ordering. You will spot issues, fix them, and raise the bar for service quality.

You will coach colleagues, manage busy service times, and communicate clearly to keep guests informed about order progress and promos while upholding the KFC standard.

Qualifications

• Great communication—friendly, clear, and confident with everyone.
• You don’t freeze when stuff goes wrong—you fix it.
• You know your way around digital ordering and can show guests how it works without stress.

Responsibilities

• Welcome first, always. Greet every guest with energy and a smile.
• Know the menu inside out. Answer questions, promos, and help guests pick what’s right.

Skills

Talk the talk

Think fast

Tech savvy

Job description

Guest Experience Lead at KFC in the United Kingdom leads with a warm, welcoming presence and ensures smooth operations by guiding the team and assisting guests with digital ordering. You will spot issues, fix them, and raise the bar for service quality.

You will coach colleagues, manage busy service times, and communicate clearly to keep guests informed about order progress and promos while upholding the KFC standard.