Guest Experience Leader: Elevate Service & Team

Holiday Inn Birmingham M6 J7; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel chain in Birmingham is seeking a Guest Service Manager to elevate guest experiences. This role involves orchestrating guest services, collaborating with various departments, and innovating service strategies. The ideal candidate will have strong leadership skills and be dedicated to service excellence. Competitive rewards package includes career development opportunities, discounts, and free access to leisure facilities.

Benefits

Annual Conference Event and Awards

Career development opportunities

Employee discounts at hotels

50% off food and beverage

24/7 Employee Assistance Line

Free access to Leisure Clubs

Qualifications

• Ability to inspire and empower a team.
• Dedication to fostering a culture of service excellence.
• Capable of handling guest requests with precision.

Responsibilities

• Orchestrate the seamless operation of guest services.
• Collaborate with departments to elevate service levels.
• Innovate to exceed guest expectations.

Skills

Strong leadership skills

Service-oriented attitude

Passion for enhancing guest experience

Job description

A leading hotel chain in Birmingham is seeking a Guest Service Manager to elevate guest experiences. This role involves orchestrating guest services, collaborating with various departments, and innovating service strategies. The ideal candidate will have strong leadership skills and be dedicated to service excellence. Competitive rewards package includes career development opportunities, discounts, and free access to leisure facilities.