Guest Experience Leader

KFC Blackpool - Cherry Tree Road North; Lancashire; On-site; GBP 20,992,000 - 34,987,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC Blackpool on Cherry Tree Road North is hiring a Guest Experience Lead to greet guests, answer questions and keep service moving. You’ll help guests use kiosks or the app, train teammates, and raise the bar for friendly, efficient service.

Join a fast-paced team where every shift is about hospitality, problem-solving, and keeping guests smiling from welcome to order ready. We value authentic people who bring energy and care to every interaction.

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• Think fast — you don’t freeze when stuff goes wrong — you fix it.
• Tech savvy — you know your way around digital ordering and can show guests how it works.

Responsibilities

• Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
• Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
• Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
• Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
• Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.

Skills

Great communication

Fast thinker

Tech savvy

Job description

KFC Blackpool on Cherry Tree Road North is hiring a Guest Experience Lead to greet guests, answer questions and keep service moving. You’ll help guests use kiosks or the app, train teammates, and raise the bar for friendly, efficient service.

Join a fast-paced team where every shift is about hospitality, problem-solving, and keeping guests smiling from welcome to order ready. We value authentic people who bring energy and care to every interaction.