Guest Experience Lead — Fast, Friendly Service

KFC; Bournemouth; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC Bournemouth is seeking a Guest Experience Lead to drive memorable service. You’ll welcome guests, answer questions, guide digital ordering, and keep operations smooth while helping the team shine. You’ll spot problems, solve on the fly, and raise the bar for friendly, fast service every day.

We value real people who care, encourage individuality, and invest in your potential. If you’re ready to lead with warmth and integrity, this is your path to a rewarding leadership career at KFC.

Qualifications

• Great communication—friendly, clear, confident with guests.
• Ability to think fast and fix issues as they arise.
• Comfort with digital ordering and kiosks/apps.

Responsibilities

• Welcome guests with energy and a smile.
• Know the menu and promos; guide guest choices.
• Assist guests with kiosks and the app for easy ordering.
• Keep things moving; shorten wait times and inform guests of progress.
• Handle complaints calmly and escalate when needed.

Skills

Hospitality communication

Problem solving

Tech savvy

Job description

KFC Bournemouth is seeking a Guest Experience Lead to drive memorable service. You’ll welcome guests, answer questions, guide digital ordering, and keep operations smooth while helping the team shine. You’ll spot problems, solve on the fly, and raise the bar for friendly, fast service every day.

We value real people who care, encourage individuality, and invest in your potential. If you’re ready to lead with warmth and integrity, this is your path to a rewarding leadership career at KFC.