Guest Experience Lead – Workplace Floor Host

CBRE Global Workplace Solutions (GWS); Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leader in facilities management is hiring a Workplace Coordinator / Floor Host in Reading. This role entails providing exceptional customer service, managing the user experience on designated floors, and collaborating with IT and maintenance teams. Candidates should possess at least 1-2 years of experience in customer service or related fields, along with advanced communication skills. The position also requires flexibility and a solution-oriented approach to meet client needs effectively.

Qualifications

• Minimum of 1-2 years in front desk, concierge, hospitality, or customer service.
• Ability to present information to large groups effectively.
• Experience in facilities management or working with suppliers beneficial.

Responsibilities

• Own designated floors to ensure the best work experience.
• Collaborate with IT and maintenance for timely support.
• Manage meeting rooms and provide assistance during meetings.
• Conduct preventative maintenance checks on facilities.

Skills

Advanced communication skills

Customer service experience

Problem-solving abilities

Job description

A leader in facilities management is hiring a Workplace Coordinator / Floor Host in Reading. This role entails providing exceptional customer service, managing the user experience on designated floors, and collaborating with IT and maintenance teams. Candidates should possess at least 1-2 years of experience in customer service or related fields, along with advanced communication skills. The position also requires flexibility and a solution-oriented approach to meet client needs effectively.