Workplace Coordinator / Floor Host

CBRE Global Workplace Solutions (GWS); Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leader in facilities management is hiring a Workplace Coordinator / Floor Host in Reading. This role entails providing exceptional customer service, managing the user experience on designated floors, and collaborating with IT and maintenance teams. Candidates should possess at least 1-2 years of experience in customer service or related fields, along with advanced communication skills. The position also requires flexibility and a solution-oriented approach to meet client needs effectively.

Qualifications

• Minimum of 1-2 years in front desk, concierge, hospitality, or customer service.
• Ability to present information to large groups effectively.
• Experience in facilities management or working with suppliers beneficial.

Responsibilities

• Own designated floors to ensure the best work experience.
• Collaborate with IT and maintenance for timely support.
• Manage meeting rooms and provide assistance during meetings.
• Conduct preventative maintenance checks on facilities.

Skills

Advanced communication skills

Customer service experience

Problem-solving abilities

Job description

Company Profile

CBRE's Global Workplace Solutions (GWS) division delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people.

Job Title: Workplace Coordinator / Floor Host

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator/Floor Host to join the team located in Reading.

Role Summary

Workplace Coordinator/Floor Host is to embody and deliver our experience with energy, passion and presence to all guests on each of the floors of the new client site in Green Park. Reporting into the Workspace Lead, this vital fluid position which sets the tone of the flow of the user experience. The individual will need to be a strong team player, working well and supporting colleagues as well as confident to use their own initiative in a challenging customer-facing environment where a flexible approach is required coupled with the ability to provide strong and positive customer service.

The position is very customer facing and involves daily interaction with customers, employees and suppliers. A high degree of expertise in communication and customer focus is required to ensure a professional and efficient support function.

Vision

• A friendly and warm welcome providing all a personalised touch
• Delivery of an excellent customer journey that embodies effective working
• Leaders in the introduction of new technology actively providing support and help to users
• A dedicated team who provides solutions to all building user issues
• Prioritising proactivity whilst also acting in a responsive way to all issues.
• A team who understands what it is to be the client, living the client's values

Key Responsibility

• Have total ownership of designated floors and the surrounding areas to ensure the best work experience
• Collaborating with IT, maintenance, cleaning and other key departments to ensure timely reporting and closing out of tickets and jobs
• Work with these teams to book works at times suitable for client where minimal disruption and customer satisfaction are prioritised
• Develop and maintain fantastic communication with key colleagues
• Daily management of meeting rooms ensuring general tidiness and working AV equipment
• Providing support at request to meetings to ensure smooth running for client
• Manage stationery stock within the print areas
• Conduct daily preventative maintenance checks on photocopiers, meeting rooms, breakout areas, kitchenettes and think spaces
• To be an ambassador for client technology applications to support managing the floors as well as encouraging personnel to use daily
• Support the Facilities team in the management of all sub-contracted services and ensure all services provided are resourced and maintained to a high standard and within the client's guidelines
• Report health and safety hazards and raise tickets to both facilities and IT related Helpdesk
• General manual handling
• Ensure all building communication is up to date and in line with company expectations and have relevant, in date information always displayed. Including, but not limited to, building notice boards, Clip frames, floor maps, and fire warden / first aid lists
• Assist the Facilities Team in the processes of minor move related requests when required
• Become a Moves and Changes liaison, provide portering and planning support when required
• Provide cover and assistance to other assigned floors when required
• To be familiarised with the front desk roles to provide cover as and when required
• Ad hoc admin duties
• Support the clear desk policy to ensure desks are hygienically cleaned
• Act as fire Marshall for floor ensuring safe evacuation
• To complete all eLearning modules on time and with no manager escalation
• To be a champion and advocate for CBRE four key values, which serve as the foundation

Experience Required

• A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
• Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
• Experience in facilities management and/or dealing with suppliers/contractors beneficial.
• Ability to solve problems and deal with a variety of options in complex situations.