Floor Guest Experience Host (Part-Time, Flexible Hours)

Rapport Guest Services; Watford; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Exclusive travel and grocery discounts

Pension scheme

Wellness programs

Employee Assistance Program

Digital GP services

WOW Awards for peers

Paid day off annually

Job summary

Rapport Guest Services is seeking a Floor Host to join our client’s team in Watford. You will deliver outstanding guest experiences on the ground floor, driving exceptional service and memorable visits for every guest.

The ideal candidate has a strong customer service background, excellent communication, and a flexible, proactive approach. You’ll work 32 hours per week (Mon-Thu, 8am-5pm) as part of a supportive, team‑oriented environment.

Qualifications

• Strong customer service background.
• Excellent communication skills.
• Able to build rapport with guests and colleagues.
• Adaptable and flexible in approach.
• Proactive and innovative mindset.

Responsibilities

• Specialising in the overall client experience across all aspects of the ground floor.
• Ensuring the arrival experience and interaction with all guests is memorable with outstanding service.
• Providing excellent service to clients and guests to the highest standards.
• Applying a flexible approach and offering business support as required.
• Being engaged and proactive, seeking opportunities to improve efficiencies and the environment.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Teamwork

Job description

Rapport Guest Services is seeking a Floor Host to join our client’s team in Watford. You will deliver outstanding guest experiences on the ground floor, driving exceptional service and memorable visits for every guest.

The ideal candidate has a strong customer service background, excellent communication, and a flexible, proactive approach. You’ll work 32 hours per week (Mon-Thu, 8am-5pm) as part of a supportive, team‑oriented environment.