Floor Experience Lead

Jones Lang LaSalle Incorporated; Maidenhead; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay and benefits package

Well-being and personal growth support

Job summary

JLL is seeking a Floor Ambassador for Workplace Experience in Maidenhead to create Delight by delivering a customer-centric, efficient office environment. You will be the single point of contact for daily workplace needs on assigned floors, logging tickets, coordinating maintenance, and ensuring health and safety standards are met.

You’ll work closely with the Client team to drive service excellence. You’ll manage a mobile team on floors, engage with occupants, and translate FM requirements into

Qualifications

• Minimum 3 years' relevant experience in customer-facing roles such as FM, Hospitality, Events Management, or Serviced Office environments.
• Excellent verbal and written communication skills with fluency in English.
• Strong analytical, organizational, and administration skills.

Responsibilities

• Own your assigned floor(s) and ensure a seamless office environment.
• Greet occupants and support their day-to-day workplace needs.
• Act as embedded point of contact for Client team on-site.
• Coordinate maintenance requests and log tickets via tablet.
• Manage Corrigo helpdesk and coordinate with Assistant Facilities Manager.
• Oversee vendor scheduling and quality of maintenance work.
• Conduct regular floor inspections for cleanliness and safety.
• Analyze data and generate reports for service delivery requirements.
• Manage parking and locker systems, with audits and training.

Skills

Customer-facing

Facilities management

Hospitality

Events management

Communication

MS Office

Corrigo

Locker software

Parking software

Education

Diploma or Bachelor’s degree in facilities management or related field

Tools

Corrigo

Locker software

Parking software

Job description

JLL is seeking a Floor Ambassador for Workplace Experience in Maidenhead to create Delight by delivering a customer-centric, efficient office environment. You will be the single point of contact for daily workplace needs on assigned floors, logging tickets, coordinating maintenance, and ensuring health and safety standards are met.

You’ll work closely with the Client team to drive service excellence. You’ll manage a mobile team on floors, engage with occupants, and translate FM requirements into