Front Office Supervisor: Guest Experience Leader

Hilton; Reading; On-site; GBP 28,000 - 36,000; Full time

Job summary

Hilton in Reading seeks a Front Office Supervisor to oversee daily front office operations, ensure top-notch guest service, and lead a dynamic team. You will drive guest satisfaction, promote hotel services, and coach staff to uphold Hilton's hospitality standards.

The role emphasizes VIP guest experience, up-selling initiatives, and maintaining an engaging work environment that reflects Hilton’s renowned culture and values.

Qualifications

• Experience overseeing front office activities and guest services.
• Ability to monitor guest satisfaction and implement improvements.
• Experience in promoting hotel services and up-selling.
• Excellent communication and coaching abilities.
• Commitment to Hilton core values: hospitality, integrity, leadership, teamwork, ownership.

Responsibilities

• Oversee daily front office operations and guest services.
• Monitor guest satisfaction and guide service improvements.
• Promote hotel services and drive occupancy through upselling.
• Provide training and updates to the front office team.
• Welcome guests and resolve inquiries promptly.
• Review VIP reservations to ensure seamless check-ins/outs.
• Supervise and develop front office staff; foster a positive work environment.

Skills

Front Office Operations

Guest Service

Team Leadership

Upselling

Communication

Job description

Hilton in Reading seeks a Front Office Supervisor to oversee daily front office operations, ensure top-notch guest service, and lead a dynamic team. You will drive guest satisfaction, promote hotel services, and coach staff to uphold Hilton's hospitality standards.

The role emphasizes VIP guest experience, up-selling initiatives, and maintaining an engaging work environment that reflects Hilton’s renowned culture and values.